Gold Key|PHR is pleased to offer internship opportunities through several functional areas of our organization. If you are interested in being considered for this program please complete an on-line application.

Requirements to be considered for this program include; a cumulative GPA of 3.0 or higher confirmed via transcripts (unofficial), resume, a letter of recommendation from a professor, mentor, or recent employer, and a personal essay detailing why you would like to be considered for our intern program. Hospitality majors preferred but not required,

Our program runs from the second week in May through mid-August.  This is a full-time paid program that requires significant commitment. First year interns are typically assigned to a specific property in operations, while second year interns have an opportunity to be placed in a specialty area within corporate support. Interns will also participate in career development and group projects culminating in a final presentation to the executive team.

Qualified applicants will be contacted by Human Resources for an interview in March & April 2018.

Level One

1. Handle guest registration and room assignments, accommodating special requests whenever possible. Ability to stand for extended periods of time
2. Pre-register, block reservations and take same day reservations and when necessary future reservations following hotel rate structures, discounts, and sell strategies.
3. Handle guest check-ins/check-outs in accordance with hotel credit/cash handling policies in an efficient and friendly manner
4. Resolve customer complaints; assist customers in all inquiries in connection with hotel services, in-house events, directions, local attractions, check cashing, safety boxes, etc.
5. Alter room reservations according to procedures
6. Relocate customers in a professional and courteous manner according to procedures
7. Inventory guest room keys according to policy and request re-keying as necessary
8. Assist with responsibilities and duties in the absence or heavy volume in the areas of Bell Person, PBX Operator, and Reservationist
9. Verify registration cards against computer to ensure accuracy of name, type of payment, rate, market segment
10. Greet customers immediately with a friendly & sincere welcome while making eye contact & smiling.
11. Obtains guest name via luggage tags, or by asking the guest.
12. Addresses the guest by name frequently.
13. Requires physical stamina to stand & walk continuously for duration of shift.
14. Arrange transportation for guests to airport or other destinations when requested.
15. Remain calm & attentive, especially during heavy hotel activity & emergencies.
16. Point out room features & directory for reference.
17. Listen & respond to guest inquiries using a positive, clear speaking voice.
18. Offer to make reservations for them at restaurants in the area.
19. Answer questions & offer assistance giving accurate information regarding outlet hours, other hotel services, directions to local attractions or function rooms, car rentals, airline shuttle service, etc.
20. Successfully complete all other assigned duties.
21. During peak and slow times, if the bellman is away from their post, individual will assist guest(s) with luggage by taking and tagging luggage or retrieving luggage from storage closet.

Level Two

1. Corporate support role in marketing, development, finance or other departments as available
2. Assists supervisor and department head in execution of day to day operations and special projects

Requirements to be considered for this program include; a cumulative GPA of 3.0 or higher confirmed via transcripts (unofficial), resume, a letter of recommendation from a professor, mentor, or recent employer, and a personal essay detailing why you would like to be considered for our intern program. Hospitality majors preferred but not required.