Responsibilities of Gold Key|PHR hourly Associates:
- Know your job. Complete job skills training and possess a clear knowledge of the job, know property standards, listen attentively in Pre-shift and ask for clarification of assignments and expectations. Apply experience and training to accomplish tasks.
- Be on time. Follow attendance guidelines and reports to work on time, and in uniform and follow clock in and out procedures.
- Be on stage. Associates are friendly, approachable, and always willing to assist. Associates must follow property personal appearance standards, is well groomed, in uniform and practices good personal hygiene
- Serve. Conduct yourself professionally and collaboratively with Guests and fellow Associates an in accord with the company’s service culture, “The Keys to Making it Right.”
- Work smart. Understand the needs of the shift, use resources properly, complete all assignment methodically and promptly without losing attention to details.
- Use your tools. Use the approved tools and checklists to complete assigned tasks.
- Measure Up. Associate produces work that meets the standards of the department in terms of volume and quality. Associate meets goals and measures as defined by Department Leadership.
- Respect the space. Keep your work area clean and organized. Report any deficiencies promptly to your Supervisor.
- Be safe. Report unsafe work conditions or practices and safety or security violations in accordance with company policy.
- Support the Team: Cooperate with other associates and supervisors striving to create a positive work environment. Support team efforts through carrying out responsibilities in a constructive and professional manner.
- Other duties as assigned.
- Operate heavy machinery such as a floor buffer
- Use of specialized, power equipment
- Perform preventative maintenance check on all equipment prior to use.
- Floors care, including routine mopping (dry and damp), buffing and burnishing on hard surface floors and stairwells.
- Vacuuming, shampooing, bonneting and extracting carpets, stairwells and upholstery.
- Wall cleaning in the areas where the floor equipment is used.
- Maintenance of floor care equipment
- Clean designated areas in the prescribed manner while following safety & security procedures.
- Polish furniture & lamps inspecting proper working condition of items.
- Cleaning with proper chemicals & tools, inspecting all furniture for tears, rips & stains.
- Remove debris from designated public areas including emptying garbage containers, ash urns & trays.
- Dusting pictures, frames, mirrors & remove dust, dirt & smudges from baseboards, doors & doorframes.
- Ensure all telephones are clean & in working order.
- Use designated chemicals, supplies & equipment to clean various floor surfaces removing soil & dirt.
- Replace hand towels, soaps, facial & toilet tissues in public restrooms.
- Respond to guest requests & report any guest issues in a professional & efficient manner to Management.
- Maintain associate restrooms ensuring sinks, mirrors & bathroom stalls are at the highest standard of cleanliness & all garbage is properly disposed of.
- Successfully completes other duties as assigned.