The heartbeat for the hotel, the Communications Agent is responsible for courteous and responsive interaction over the phone or chat with guests, future guests, and internal departments, showing a genuine sense of interest and concern. Agents are knowledgeable on the information and the systems required to provide excellent guest service, maintaining a gracious tone and appropriate pace to all calls. Agents are responsible for inputting guest requests in the property database system for management oversight of guest satisfaction.
Type | Qualification |
Skill | Able to handle multiple tasks
|
Education | High School attendant or High School Graduate |
Experience | Previous multi-line phone operator experience preferred. |
Skill | Knowledge of multi line phone system |
Skill | Pleasant and professional speaking voice |
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