Clean and maintain all daily assigned public areas and report all damage, mechanical deficiencies, suspicious activities or theft in accordance with all housekeeping procedures and standards and safety and security rules and regulations to ensure guest satisfaction. The Public Area Attendant is responsible for cleaning guest units and public areas as assigned in a comprehensive and systematic manner, insuring the highest level of cleanliness and product presentation to the resort owner and or guest. Additionally, this associate is accountable to produce a clean guest unit in a timely manner, consistent with the Hotel/PHR franchise productivity, cleanliness and maintenance standards as set forth for each room type.

Level One

1. •  Greets and interacts with the guests and Associates in a friendly and professional manner creating the “WOW” experience
   • Possesses full knowledge of all matters relating to proper cleaning techniques
   • Maintains all public areas in accordance to Standards Specifications Index
   • Ensures that all guest requests are satisfied in a timely and efficient manner
   • Leads through the company VMG statements as well as promoting Brand culture within the team
   • Receives and communicates Weekly Event Summary to Public Area Attendants
   • Ensures scheduling provides adequate coverage
   • Maintains cleanliness and organization of all Public Area Storage Rooms per established PAR level
   • Provides training to the Public Area Attendants, follows through with checklist accountability
   • Works alongside Public Area Attendants in completing duties and checklists (working position)
   • Assigns daily, weekly, monthly special projects to add on checklists
   • Conducts AM/PM Public Area walkthroughs before and after shift
   • Checks Public Area Attendants carts are properly stocked and ready for the shift
   • Attends daily pre-shift meeting in the AM or PM
   • Assists Hotel Manager in placing supply orders
   • Assists Hotel Manager in creating the schedule
   • Completes replacement request and billing form for any missing or broken house wares, supplies or Fixtures, Furnishing and Equipment (FF&E) and provides to Hotel Manager
   • Inspects each guest unit for cleanliness using a housekeeping checklist, after the Room Attendant team has finished cleaning the guest unit
   • Tallies cleanliness inspection scores from checklists and submits to the Hotel Manager for inclusion in the department QA incentive contest
   • Ensures that guest corridors remain free of dirty linen and bagged garbage throughout the day, in close cooperation with the Housemen
   • Assists Public Area Attendants with any cleaning project assignments or priorities of the day
   • Responsible for engaging in Associate development, including ensuring Associates attend company training sessions
   • Completes associate safety training in compliance with PHR procedures and OSHA regulations
   • Reports unsafe work conditions/practices and safety/security violations in accordance with Company policy
   • Performs routine maintenance and cleaning on housekeeping equipment to include but not limited to vacuums, housekeeping carts, furniture and fixtures in assigned areas in accordance with Department S.O.P.s and work practices
   • Completes and or assists Manager with any cleaning project work and/or supervision as assigned special projects with appropriate training as assigned by the supervisor
   • Adheres to all Company/franchise policy, procedures and work practices
   • Attends and participates in all scheduled and/or mandatory meetings and on-going training sessions
   • Stays current with Company/hotel/franchise information and changes