Proudly representing the hotel or resort from arrival to departure in this key position to create the check-in and check-out guest experience and respond to inquiries in a seamless, efficient, courteous, and professional manner to achieve maximum customer satisfaction.

·         Handle guest registration process in an efficient and friendly manner to include check-ins/check-outs in accordance with Gold Key|PHR standards/hotel credit/cash handling policies. Follow PCI compliance procedures when communicating with guests during registration.

·         Make and Inventory guest room keys according to policy and request re-keying as necessary.

·         Be a positive example of gracious, welcoming, and professional behavior to all members of the hotel staff and to hotel guests.

·         Ensure Guest Satisfaction through best communication practices by taking accurate guest requests, answering all inquiries in connection with hotel services, placing timely work orders and prompt response calls.

·         Update pass down and communication logs to verify requests received are completed and satisfied. 

·         Successfully complete other assigned duties.

·         Navigate the property management system and reservation platforms quicky and efficiently (to include Expedia, Booking.com)

·         Present opportunities to upgrade room nights.

·         Be knowledgeable of the property or complex to answer basic guest questions to include room types, property amenities, outlet themes, menus and hours and answers to commonly asked questions.

·         Verify ID and confirmation number and credit card to ensure accuracy of name, type of payment, rate, market segment.