This position reports directly to the Manager of Parking Services and Retail Liaison and is responsible for the overall cleaning of the 34th Street Parking Garage, the general maintenance and upkeep as well as managing all Parking Segments' and organizating parking key cards and their accounts. The position works closely with the Manager of Parking Services on all project executions and presents all presentations to the Manager and Senior Management as requested.

Level One
1. Responsibilities of Gold Key|PHR Supervisors:
1. Understand the needs of the shift, deploy resources and communicate the plan to the staff department so that products and services are delivered timely and to the department’s specifications.
2. Use the department’s Job Skill Handbooks to consistently coach and train Associates.
3. Use the approved tools and checklists to set daily expectations for each Associate and ensure completion of the assigned tasks.
4. Provide daily motivation and encouragement to motivate each Associate and create the environment and teamwork for excellent service.
5. Monitor daily time and attendance including clock in and out to ensure daily labor budget is met. Make adjustments as needed to respond to call offs or changes in forecasted business volume.
6. Follow Service Recovery guidelines to ensure that guest concerns are resolved to complete satisfaction. Understand and escalate guest concerns when necessary.
7. Champion Gold Key/PHR’s service culture, “The Keys to Making it Right” to proactively focus Associates on what matters most to lead in guest satisfaction for the brand, our market competitors and on social media.
8. Constant inspection of your assigned areas of responsibility to ensure alignment with standards, specifications and inventories, which include cleanliness, environment/sense of place and guest experience; deploy corrective action or resources when necessary.
9. Proactively manage safety and security procedures to prevent accidents, ensure healthy environments for both Associates and Guests.
10. Ensure individual compliance with all Gold Key|PHR, Brand and state or federal training requirements for your role to include new hire, certification and re-certification as needed.
11. Other duties as assigned.

2. · Assist guests that are coming in / out of the Garage and train staff to practicing and enforce proper parking procedures
· First contact to all employee related Garage Issues, Guest related concerns, WinOperate Parking Software issues, and Entrance/Exit Lane Machine issues
· Trains new hires– Responsible for teaching and enforcing standard operating procedures, proper conduct, and their job responsibilities
· Oversight of garage cleanliness and general appearance per company policy
· Delegates daily tasks to Garage Associates and follow up for completion
· Completion of Garage Incident reports and assist Garage Associates on the writing and submitting process
· Performing Reports on changes to our Parking Segments and present changes to Manager of Parking Services on Parking segments
· Manages Employee Authorization Letters (EAL) submitted by employee segments for processing
· Issuing Segment Parking Key Cards when needed
· Processing new and present Monthly Parking contracts and marking to new potential clients
· Held responsible for counting the number of vehicles in the Garage and updating the Garage’s segment count to ensure accuracy
· Coordinate vehicle traffic to minimize overflow and to maximize revenues in the Parking Garage
· Responsible for creating RFR (Reserve For Replacement) line items annually and present to Manager of Parking Services for approval
· Work closely with Manager of Parking Services on Prelims / Monthly Budget
· Maintain Garage supplies per Manager of Parking Service’s request
· Create and submit Operational Financial Report for Executive Management weekly and as per request
· Assist Manager of Parking Services in creating presentations to be discussed with Executive Management
· In the absence of Manager, deposit Parking Garage’s Revenue, accountability for safe contents and procedures, garage inspections, and work orders to facilities
· Works closely with vendors and employees as it pertains to parking in the Garage / YNOT Lot, and enforcing parking violators

Type Qualification
Experience Computer Experience
Experience Supervisory skills
Experience Team building experience
Experience Project design and preparation