Level One
Responsibilities of Gold Key|PHR hourly Associates:
1. Know your job. Complete job skills training and possess a clear knowledge of the job, know property standards, listen attentively in Pre-shift and ask for clarification of assignments and expectations. Apply experience and training to accomplish tasks.
2. Be on time. Follow attendance guidelines and reports to work on time, and in uniform and follow clock in and out procedures.
3. Be on stage. Associates are friendly, approachable, and always willing to assist. Associates must follow property personal appearance standards, is well groomed, in uniform and practices good personal hygiene
4. Serve. Conduct yourself professionally and collaboratively with Guests and fellow Associates an in accord with the company’s service culture, “The Keys to Making it Right.”
5. Work smart. Understand the needs of the shift, use resources properly, complete all assignment methodically and promptly without losing attention to details.
6. Use your tools. Use the approved tools and checklists to complete assigned tasks.
7. Measure Up. Associate produces work that meets the standards of the department in terms of volume and quality. Associate meets goals and measures as defined by Department Leadership.
8. Respect the space. Keep your work area clean and organized. Report any deficiencies promptly to your Supervisor.
9. Be safe. Report unsafe work conditions or practices and safety or security violations in accordance with company policy.
10. Support the Team: Cooperate with other associates and supervisors striving to create a positive work environment. Support team efforts through carrying out responsibilities in a constructive and professional manner.
11. Other duties as assigned.
Associate Responsibilities specific for this role and Department:
Experience | Minimum four years experience in mechanical, electrical, HVAC, plumbing, carpentry or building maintence. Two years or its equivalent in trade school or training in building maintenance/construction. Must have basic knowledge of building mechanical systems and controls, energy management and building maintenance skills may require ability to drive pick-up truck and snow removal equipment. |
Experience | Significant experience with all maintenance disciplines |
Skill | Professional tradesmen certification in at least one discipline: electrician, plumbing, HVAC, mechanical, carpentry, etc |
Skill | Able to multi-task, organized within specific time frames |
Skill | Demonstrated positive attitude and work ethic practices in order to attain maximum operating efficiency while ensuring adherence to established guest satisfaction criteria. |
Skill | Maturity to work with limited supervision |
Skill | Meticulous attention to detail |
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