Provide a presence in the lobby to engage with guests while helping to shape their personal journey. This person will have the opportunity to live Conrad Hilton’s dream of “Filling the Earth with the Light and Warmth of Hospitality,” and to help “Shape your guest’s personal journey.”   This person will enjoy interacting with guests, while getting to know the purpose of their travel and find solutions that make their journey as pleasurable as possible. This person will ensure that Hilton guests receive an engaging welcome, first-class service and the pleasant, comfortable experience possible. Also, this person will work closely with the guest services team to ensure that all guest requests and challenges are not only satisfied, but anticipated and consistently met beyond guest expectations, each in a memorable manner. The goal is to provide guests with an experience; an opportunity to feel empowered, relaxed, entertained and connected - all to achieve customer satisfaction, quality service and compliance with corporate/franchiser policies and procedures while meeting/exceeding financial goals. This person is to be posted in the Lobby by the Front Door.  The position is responsible for being the greeting provider and direction giver while assisting the department manager(s) with short term planning and day-to-day operations of the Guest Services Department and carrying out initiatives to ensure excellent service and quality. The major areas of responsibility/management include Lobby cleanliness and organization.