Clean and supply all daily assigned guest rooms with special care given to Guest belongings. Stock each room with appropriate supplies to ensure that every Guest has a perfect room and everything they need to enjoy their stay. 

1. Know your job.  

   ·          Complete job skills training and possess a clear knowledge of the job 

   ·          Know property standards (SSI) and room types

   ·          Listen attentively in Pre-shift and ask for clarification of assignments and expectations.

    

2. Be on time. 

   ·          Read your schedule, follow attendance guidelines and report to work on time, in the proper uniform

   ·          Follow clock in and out procedures

3. Be on stage. 

   ·          Maintain a friendly, approachable, always willing to assist attitude  

   ·          Follow property personal appearance and uniform standards, be well groomed, practice good personal hygiene  

   ·          Use approved verbiage, scripting when interacting with all guests 

   ·          Follow proper procedure and scripting when entering a guest room

4. Serve.

   ·          Conduct yourself professionally and collaboratively with Guests and fellow Associates in accord with the company’s service culture, “The Keys to Making it Right.”

5. Work smart.

   ·          Use your Room Attendant Board with instructions for sequence, special requests and clean type 

   ·          Complete cleaning all assigned rooms methodically and promptly to PHR Steps of Service without losing attention to detail and maintaining efficient time standards

   ·          Ensure all guest rooms are set to documented SSI before turning over for inspection and occupancy

6. Use your tools.

   ·          Ensure cart or caddy (as applicable) is set up to standard

   ·          Use the approved tools and checklists to complete assigned tasks 

   ·          Complete room assignment sheets and return to your supervisor at the end of your shift to checkout for the day

7. Measure Up.

   ·          Produce clean guest rooms that meet or exceed quality and efficiency standards of the department. 

8. Respect the space.

   ·          Keep your work area, cart and closets clean and organized.

   ·          Report any deficiencies in rooms or public areas promptly to your Supervisor or through the work order management tool as applicable.

9. Be safe.

   ·          Report unsafe work conditions or practices and safety or security violations in accordance with company policy.  

10. Support the Team:

    ·          Cooperate with other Associates and supervisors striving to create a positive work environment.

    ·          Support team efforts through carrying out responsibilities in a constructive and professional manner.

     

11. Other duties as assigned.